INFO & TRANSACTIONS POLICY

TRANSACTIONS POLICY

Hello souls!

You can contact us at evoke.hollowpress@gmail.com for anything
or through our “contact us” form.
*When you contact us through a form published on our Site or by email, we will store your email address, the metadata relating to the sending and all the information you send us in the body of the message or in its attachments.
**Newsletter Subscription:
When you subscribe to our newsletter, we store your email address and some metadata such as the date and time of subscription, your IP address, and the device used. We remind you that you can unsubscribe from our newsletter at any time.

When you order you can also add a note about it, we always give a look at it.



PAYMENT METHODS

If you choose PAYPAL or CREDIT CARD all is automated during the check out.

If you choose the BANK TRANSFER or RICARICA POSTEPAY payment methods, you will be able to see our ID data to process the payment (manually on YOUR online banking, outside the Hollow Press website) in the order confirmation page, if you miss it for any reason please contact us, and since this is not an automated process if you don't notice us confirming the payment we will not process your order.
*Please confirm the order number in the “cause” of payment. (bank transfer only)
** BANK TRANSFER is exclusive for European customers
*** RICARICA POSTEPAY is exclusive for Italian customers

We only accept payments in Euros.

Please don't ask us about discounts. We already try to sell everything for a reasonable price that allows us to pay the artists fairly.



SHIPPING METHODS

We ship your ordered items within 3-5 business days, anyway if in a specific period the estimated time to process orders doesn't match our standards, usually we have details specified in the red banner above our home page.
As soon as we process your order you will get a shipping notification from us.
We only ship through COURIER:
GLS (Italy) and FEDEX (worldwide).
(courier shipping is registered, you can track your order through our order confirmation email upon notification).



PACKAGING

All the packages shipped show up like a hard-bag or box closed with the Hollow Press tape, Hollow Press packaging is 100% plastic free!

? how to make problems solvable ? 
* if you notice any sign of manumission on the package you HAVE to accept it with "reserve" or let the post-man to bring back it signing what happened on the package.
** courier packages with expansive ordered items usually are shipped with the insurance option, anything strange? Let's sign it to the post-man.



RETURN POLICY

Since we sell our goods worldwide, for you would be very tricky and expensive to return an item, so please if you're buying anything from us, you must be sure you want it, please read carefully the item description before purchase.
Anyway you always have available:
The Right of Withdrawal for EU Customers,
If you are a consumer in the EU, you have the right to withdraw from this contract within 14 days without giving any reason. To exercise this right, please fill out our online withdrawal form (HERE)



RESPONSABILITY

For any problem don't hesitate to contact us, we love and always help POLITE customers contacting us kindly. And thanks to our experience we are always able to find a solution for any problem, just be patient and don't worry.



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SHIPPING RATES:
we always offer you the lowest rates possible, based on courier costs trend,
and obviously we ship worldwide
(actual exception for the war, our couriers are not able to ship to Russia and Bielorussia)




PAYMENTS IN INSTALLMENTS AND RESERVATIONS:

We accept payments in installments only for very large orders of original artworks and other very expensive items, but we ship once full payment has been completed.
We only accept reservations for very expansive items in presence of an agreed deposit.
However, for these unusual transactions please contact us through the “contact us” form.







Thank you for your attention!







*the Hollow Press di Nitri Michele reserves the right to cancel and then refund orders flagged as "high risk" by our secure system or black list app.

PS: ordering on our web store and then consulting this page "info & transactions policy" you confirm the view of all the following pdf/links about our service:
1- TERMS OF SERVICE
2- PRIVACY POLICY
3- REFUND POLICY
(these links show up during the check out too, assuming that our policies are accepted before the completion of any order)